• All rates include usage of the kid's dormitory room with bunk beds sleeping up to 6 children
  
• The villa can sleep up to 12 adults and 6 children
  
• The resident villa staff will ensure the villa is kept clean and tidy during your stay, whilst the English speaking
  Manager is available to cater for all of your specific needs.
  
• Bed linen is changed every third day, while towels are changed as necessary.
  
• Pool towels are provided and replenished as deemed necessary.
  
• Daily rates include a full time Thai Chef (food cost on Guests account)
  
• Baby cot provided free of charge.
  
• Rates include daily Continental breakfast.
  
• Airport transfers are free of charge as all the guests arrive and depart on the same flights even if two mini-buses are required. If guests arrive or depart at different times the additional charges will apply

• Shopping Service: Prior to your arrival we will send you a food and wine shopping list allowing us to stock the villa with your favourites foods and beverages (on guest's account).
  
• Excludes 10% Service Charge and 7% Tax

Initial Deposit:
An initial deposit of thirty percent (30%) must be paid to confirm a booking, unless otherwise specified in the confirmation of availability.
During the season of Christmas, New Year and Chinese New Year, fifty percent (50%) of the villa rental due is to be paid to confirm a booking.

For bookings made within 60 days of arrival full payment is required.

If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and PSIL (villa management) reserves the right to allocate the Villa to another client.

Balance Payment:
Transfer of the outstanding balance must be paid at least 45 days before the day of arrival and 60 days for CNY and Xmas/NY unless otherwise specified in the confirmation of availability.

This applies to all new bookings for all our managed villas guests can postpone their stay if they are unable to travel due to government Covid-19 travel restrictions for a period of up to 6 months for domestic travel and 12 months for international. Postponement requests
can be made up until the day prior to arrival at the villa.

Please note no refunds will be considered and this policy does not apply in cases where guests have simply decided not to travel.

In cases where guests have chosen not to travel our normal cancellation policy applies which is guests can request postponement for up to nine months if the request is made at least 45 days prior to arrival and 60 days for Xmas/NY and CNY. If guests cancel within 45 or
60 days where applicable any partial or refund will solely depend on us being able to rebook some or all of the dates.

Guests can of course claim off their travel insurance which according to our terms and conditions they should all obtain and we will provide any supporting evidence required.

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If it becomes necessary to cancel all or any part of the booking, PSIL (villa management) must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

Standard and High Seasons:

45 days or more before arrival date:
All Payments are forfeited but credited for 9 months from the date of the cancellation confirmation by PSIL reservation department. The credit value can be used by the client or anyone on their behalf for any reservation, during any period upon availability and solely for the villa initially reserved.

Within 45 days of arrival date:
All rental payments are forfeited. A full or partial refund is solely applicable in the event that PSIL secures another reservation covering
partially or fully the initial cancelled reservation.

Christmas, New year Period and Chinese New Year:

For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that PSIL secures another reservation covering partially or fully the initial and cancelled reservation.

The above cancellation charges also apply if PSIL cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.
Any change to the original reservation is subject to the approval of PSIL.